Privacy Policy

Introduction

vundercall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call handling service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our service
• Make calls through our system
• Contact us for support
• Subscribe to our newsletter

This information may include your name, email address, phone number, business information, and billing details.

Call Data

When you use our service, we collect and process:

• Call recordings and transcripts
• Call metadata (duration, time, participants)
• Voice data for AI processing
• Customer interaction history

Technical Information

We automatically collect certain information when you use our service, including:

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and maintain our call handling service
• Process and route calls using AI technology
• Improve and optimize our AI models
• Send you service updates and notifications
• Provide customer support
• Comply with legal obligations
• Detect and prevent fraud or abuse

Data Sharing and Disclosure

We may share your information with:

• Service Providers: We use ElevenLabs for conversational AI processing. ElevenLabs uses OpenAI technology in their backend infrastructure to power agent conversations. Voice data and call transcripts are processed by ElevenLabs in accordance with their privacy policy, which governs their use of data and their sub-processors.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. For detailed information about ElevenLabs' data practices and sub-processors, please refer to their privacy policy at elevenlabs.io/privacy.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are typically retained for [specify retention period] unless you request deletion earlier.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@vundercall.co.uk

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure.

International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. The "Last updated" date at the top indicates when changes were last made.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Complaints

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data properly. Visit ico.org.uk for more information.